Emotionale Intelligenz

The term encompasses the following five characteristics and abilities (Goleman, 1995: Emotional Intelligence):

1. Self-awareness--knowing your emotions, recognizing feelings as they occur, and discriminating between them.

2. Mood management--handling feelings so they're relevant to the current situation and you react appropriately.

3. Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self-doubt, inertia, and impulsiveness.

4. Empathy--recognizing feelings in others and tuning into their verbal and nonverbal cues.

5. Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations.